SHIPPING & RETURNS

SHIPPING POLICY

Arrives in 3-5 business days. Please allow an additional 1-2 business days for your order to process before it is shipped. 

Free

Standard shipping* is available for orders with delivery addresses within HONG KONG, excluding PO Boxes and Rural Routes.

International shipping is available.

When ordering outside of HONG KONG,  the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Ultimate Direction has no control over these charges, nor can Ultimate Direction predict what they may be.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

  • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.

  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

​​RETURN & EXCHANGE POLICY​

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 48 hours of receiving your parcel.

 

o Please email potnconcept@outlook.com to request a refund/return and we will attend to the issue as soon and effectively as possible.

o We will arrange for the collection of the item at your address.

o Include in your package a signed letter stating the reason for your return and the original receipt.

o Upon arrival of the returned item, we will assess and inspect the condition of the returned item, and execute a refund/exchange if approved.

o If you ordered a pair of sandals you would like to return, please remember we can’t accept any sandals with scratches or dents in the soles. Therefore PLEASE try them on on a carpet or soft and clean surface. Any worn or used (even barely) item will not be eligible for a return or exchange

 

Return Exceptions

Due to the personalized nature of our products, some products are not eligible for returns. These include our suspenders, belts and any other personalized items. To be eligible for a return, you must have received the incorrect product or the product must be severely damaged upon arrival. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Additional non-returnable items include: Gift cards and discounts item.

 

Please note that leather and animal hides are natural products. Therefore slight markings and colour or pattern variations may occur. We will not accept returns for natural variations. Furthermore, sometimes we are not able to source the exact buckle or zip etc. represented in the product image. Should this be the case, you will be notified via e-mail and we will try our best to replace it with the closest substitute possible.

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